Aliexpress Vs Amazon – Price, Delivery Customer Support Comparison

by Spiddy Tan

aliexpress vs amazon

There is no doubts that both Alibaba and Amazon are the lucky ones of the Internet age first movers of their respective market in nearly twenty years. Founder of Amazon, Jeff Bezos remains the richest person on the planet while Alibaba founder Jack Ma is one of the most influential person in the world. Both have grown to have become one of the greatest companies of our age Alibaba is always misunderstood to be the Amazon of China the real story however is not this simple.

Technology has come a long way in the 21st Century, and today we have access to things our forefathers could only dream of. If you once imagined a global network through which billions of dollars’ worth of products were traded on a daily basis, then those daydreams are now a reality. Online shopping has exploded since the way before the COVID-19 pandemic, but today it’s one of the biggest industries in the world, with online shopping platforms getting bigger and bigger as more and more users make the switch from traditional shopping to online.

There are plenty of online shopping platforms worth talking about, but this time, we’re putting two online shopping giants against one another to find out which one comes out on top. We’re talking about industry-leading giant from China, AliExpress, and global delivery pioneer Amazon.

Today, both platforms find themselves among the biggest online shopping platforms in the world, but despite the size of their operations, they’re still two very distinct platforms, with their own advantages and disadvantages to the modern consumer. In this guide, we’ll be going through the best and worst of AliExpress and Amazon to help you decide for yourself the best place to buy your favorite products and have them delivered straight to your doorstep.

Read also: Aliexpress vs DHGate

AliExpress vs Amazon Comparison Table

In the table below, we’ve emphasized the key differences between AliExpress and Amazon and how they perform in each of the categories we provided. Based on our findings, we hope to help you figure out which platform is best for you. Further below, we’ll go into more details regarding the shopping experience offered by each platform.

Category

AliExpress

Amazon

Pricing

AliExpress offers some of the best deals and cheapest prices you’re likely to find online, or elsewhere.

Amazon usually offers lower-than-retail prices on most branded and unbranded products.

Product Selection

Wide range of products that include everything from home appliances, to clothing, to food and health products, with one of the biggest selections of electronics available online.

Wide range of products including home appliances, electronics, clothing, food, health products, cosmetics, shoes, and more. Branded products are easier to find here.

Buyer Protection

Comprehensive buyer protection policy that offers refunds and returns.

A-Z Guarantee offers world-class buyer protection. Amazon also offers Amazon Pay for secured, convenient payment processing that makes refunds and returns easier to process.

Payment Methods

Secure payment channels including Wire Transfer, Credit Card via Visa, MasterCard, Maestro, and American Express, as well as a number of digital payment platforms.

Accepts all major credit cards, including Visa, MasterCard, American Express, and more. Also offers Amazon Pay as a fast and secure way to pay online.

Delivery Time

Products are shipped from China. International shipping times vary between 15 and 25 days.

Amazon has physical centers almost everywhere in the world, so shipping times are much shorter and can take as little time as a day depending on where you are in the world.

Shipping Costs

Products are shipped from China. Shipping costs vary depending on your location.

Amazon has its own delivery platform, but also deals with FedEx, UPS, and the United States Postal Service in the U.S.

Refund Processing Time

5 to 10 days

3 to 7 business days

Seller Contact

Yes

No

Customer Service

AliExpress Dispute system handles all returns, refunds, and requests via a Ticket system.

Amazon Customer Support is available 24/7, with disputes and other concerns being resolved within 24 to 48 hours.

App Support

App available on iOS and Android.

App available on iOS and Android.

AliExpress vs Amazon Price Comparison

When it comes to pricing, AliExpress is more widely-known as a shopping platform that offers the best prices on high-quality goods. Amazon, on the other hand, still offers better prices than what you would normally find in traditional retail stores – both online and in-store – but when you’re talking about value and affordability, AliExpress is king.

aliexpress vs amazon price
amazon US vs aliexpress price

When we checked out the prices for the new OnePlus 9 5G smartphone on Amazon and AliExpress, we found that Amazon had much higher prices than the model available on AliExpress despite having the same specs and hardware configuration. On top of its lower list prices, AliExpress further shows its dominance in the price aspect by offering users constant deals and promotions.

Verdict: AliExpress is a better place to shop if you’re looking for the best deals and the lowest prices.

Read: Cheap stuff under $1 on Aliexpress

AliExpress vs Amazon Product Selection Comparison

AliExpress and Amazon both offer a wide selection of products, and while they’re pretty much at-par in terms of sheer variety and assortment, the products available on each platform are entirely distinct. AliExpress focuses on wholesale, OEM products, while Amazon is pretty much an online retail outlet that deals mostly in branded goods. That said, both Amazon and AliExpress deals in all kinds of product categories, but to help highlight how each platform is distinct, we’ve prepared the table below to show you the most popular product categories on AliExpress and Amazon:

AliExpress

Amazon

Phone Accessories

Amazon Alexa products

Charging Docks

Cameras and Camera Accessories

Jewelry

Gaming Consoles and Accessories

Bluetooth Earphones

Gift Cards

Tempered Glass

Electronics

Verdict: AliExpress and Amazon both deal in a wide variety of goods. If you’re looking for wholesale OEM products, AliExpress is the way to go, but if you’re looking for branded goods, Amazon should have what you’re looking for.

AliExpress vs Amazon Buyer Protection Comparison

Despite dealing in cheaper products with more or less questionable quality, AliExpress remains one of the most popular online shopping destinations thanks to its comprehensive buyer protection policy. Refunds and returns are all handled by an intelligent Dispute system, and their policy is generous towards dissatisfied customers, allowing such perks as free returns. Amazon, on the other hand, is an international platform and probably sets the gold standard for buyer protection with their A-Z Guarantee. The A-Z Guarantee works in unison with Amazon Pay to provide customers with a fast, secure way to pay for their products, while at the same time making it easy and straightforward to process refunds and returns.

Verdict: AliExpress and Amazon both offer great customer-oriented protection policies to keep you safe from scammers and false advertising, but with its faster, hassle-free process, Amazon wins when it comes to Buyer Protection.

Read: Aliexpress vs Wish

AliExpress vs Amazon Payment Methods Comparison

AliExpress offers Debit/Card – this includes Visa, MasterCard, American Express, and more – and PayPal – which are current standard for secure payment processing online, as well as a host of mobile wallets and digital payment options to supplement that. Amazon, on the other hand, has a severely limited number of payment methods available, and while they do offer all major credit/debit cards, they don’t even take PayPal unless you go through some workarounds.

In terms of security, however, both AliExpress and Amazon are highly secure online shopping platforms. Payment processing is safe and secure, but with Amazon’s Amazon Pay system, you’re getting a boatload of convenience, too.

Verdict: When it comes to payment methods, it’s a close fight between Amazon and AliExpress. Amazon has the more convenient payment method with Amazon Pay, but AliExpress wins when it comes to sheer variety with all of its partner payment channels.

AliExpress vs Amazon Delivery Time Comparison

When it comes to delivery time, Amazon is the clear winner – as long as there’s an Amazon Center in your country. Amazon handles most of its shipping in-house, but also partners with different courier services for accessibility. AliExpress deliveries typically take longer since all products come all the way from China.

Verdict: As long as Amazon is available in your country, few online shopping platforms can deliver your products as fast as Amazon can.

AliExpress vs Amazon Shipping Costs Comparison

Shipping costs vary from region to region, but in this aspect, Amazon has the upper hand with its Amazon Prime service that offers great deals on shipping. AliExpress, on the other hand, will always come with pricey international shipping fees since all of their products ship out of China.

Verdict: If you have an active Amazon Prime subscription, Amazon shipping fees are going to be among the most attractive options out there. If you don’t, then you’re looking at standard shipping costs that’s still likely to be lower than AliExpress depending on where you are.

AliExpress vs Amazon Refund Processing Time Comparison

Depending on the payment method you used, refund processing time can vary. On AliExpress, you can expect your refund to be processed within 5 to 10 days. On Amazon, however, it’ll take just three to five days, or up to ten business days depending on your payment method, after your issue has been resolved, or even less time if you paid with Amazon Pay.

Verdict: Amazon Pay is faster and much more convenient than anything AliExpress has to offer, but for other standard payment channels, you’re looking at roughly the same amount of time to process your refund.

AliExpress vs Amazon App Support Comparison

AliExpress and Amazon both have mobile apps available on Android and iOS, but in terms of features and the overall more polished shopping experience, Amazon takes the lead when it comes to their mobile app.

Verdict: Amazon does deliver a smoother, cleaner user experience compared to the clunkier AliExpress app.

AliExpress vs Amazon Verdict

AliExpress and Amazon are both top-tier online shopping platforms with millions of users around the world. If you’re looking for the best deals on wholesale products, AliExpress is the way to go, but for a more polished online retail experience, Amazon delivers a shopping experience that’s in a class of its own.

Fight: Aliexpress vs Amazon

AliExpress and Amazon are the two popular online platforms serving their customers with a broad range of products. These e-commerce platforms lie between the seller and the buyer offering the sellers a space to sell their goods and letting the customers choose the most excellent one from a wide variety of choice. These platforms have let the vendors improve their reach to customers leading to better profits and benefits. Further, the online shopping has made it easier for the customer to shop and get good delivered at home.

Let us talk about the two companies and find out their pros and cons to make a comparison between them:

AliExpress

The AliExpress platform is an online store which is the subsidiary of the Alibaba Group. It is an online Chinese company that offers a perfect platform for businesses to reach their customers and offers a broad range of products to its clients.

Jack Ma is the founder and owner of the company who launched this business back in 1999 with a small store Alibaba.com.

Alibaba is a b2b portal that connects Chinese manufacturers to oversee buyers it quickly diversified into TOCOM which is a c2c platform famous for its large amount of small businesses on board.

Further, AliExpress was initiated in 2010 which aimed at offering a huge number of Chinese products to the world. Offering goods with the Chinese business origin, it is the largest retail platform in the world. It is most visited in Russia and many eastern countries.

Similar to Amazon, the platform works on the same rule showing up goods on the platforms, showing the sellers ratings, customer reviews making it easier for the customer to buy anything.

Read about: Aliexpress Singles Day Guide

Let us talk about the Pros and Cons of AliExpress:

Pros

There are a wide variety of products available that too at affordable rates. The availability of cheaper stuff lets the shoppers look out to tons of products and choose the best ones for themselves.

The products seem to appear same as to what they are shown in the images on the site. So, there are minimal unpleasant surprises one can expect while receiving the package from AliExpress.

Cons

Things are shipped from China. Returning the same can be an immense pain. Thus, one has to be very specific in choosing items like shoes where size comes out to be an issue.

The website has more of copied brands and less of the originals. One has to perform research to find high-quality goods. One is suggested not to rush looking at the prices of the commodities naturally. Make sure what you buy is original. Take a look at the similar products option to find the best one.

Amazon

A brief history of those companies Amazon was established in July 5th 1994 by Jeff Bezos’s it is the largest internet-based retailer in the world by total sales and market capitalization started out as an online bookstore and sewed books DVDs and CDs later it diversified into selling various products

Amazon is a fantastic website with its reach all over the world. It is one of the most trusted retail markets and has seen to come up with rapid innovations in the market. Let us find out what pros and cons do Amazon hold:

Pros

The website is trustworthy for it lets only sellers update quality products on the e-commerce platform. Thus, there is a very minimal risk that one would receive a defected product.

The delivery options offered by Amazon are really fast mostly for the western countries.

Customer satisfaction on Amazon is at the top. The sellers and Amazon together have made it possible to keep their customers jubilant.

Read also: Cool things to buy on Amazon 

Cons

There being interesting and attractive pros about Amazon, it website still holds a number of cons. Firstly, one has to pay attention to which seller they are buying from. The website shows up the seller who if offering the product at the least rate. However, the same seller might pose huge negative ratings. Thus, make sure to read about the seller and then choose the product. Also, consider reading shopper’s experiences about the products before purchasing.

To some countries, the Amazon services aren’t fast leading to delay in delivery. It takes a couple of days to reach the destination.

Comparing the same products on other websites, there are chances that one finds the stock at a lower price than what Amazon has to offer. So, at times, the platform shows increased rates of goods leading to loss-making for the customer. One should consider checking out other websites offering the same brands in order to ensure correct pricing.

Final word

Amazon is much more diverse and reaches to broader regions this makes Amazon more prepared in terms of international competition.

Aliexpress on the other hand is becoming a necessity for online shopping this 2019. It reaches out to countries Amazon is not able to reach their hands on. Countries like in Europe and Russia.

Though the online platforms have benefited the market vastly, there persists some cons that make the customer think rapidly before ordering a product. However, one can still rely on these websites as they are known for their services and have mostly received positive ratings.

Read also:

Best Aliexpress Products under $1

Best Amazing Products on Aliexpress



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